.service-levels-shell{width:min(1280px,calc(100% - 40px));padding-top:44px}
.sla-document{--sla-ink:#17314f;--sla-muted:#5b6b7f;display:grid;gap:32px;color:var(--sla-ink)}
.sla-document a:focus-visible{outline:3px solid rgba(243,107,28,.3);outline-offset:4px}
.sla-hero{position:relative;isolation:isolate;display:grid;overflow:hidden;padding:clamp(32px,5vw,66px);border:1px solid rgba(4,44,113,.09);border-radius:36px;background:radial-gradient(circle at 8% 10%,rgba(13,131,120,.13),transparent 25%),radial-gradient(circle at 94% 8%,rgba(11,106,176,.17),transparent 31%),linear-gradient(145deg,#fffefa,#f0f7fa);box-shadow:0 30px 85px rgba(4,44,113,.11)}
.sla-hero:before{position:absolute;z-index:-1;inset:0;background-image:linear-gradient(rgba(4,44,113,.025) 1px,transparent 1px),linear-gradient(90deg,rgba(4,44,113,.025) 1px,transparent 1px);background-size:34px 34px;mask-image:linear-gradient(to left,#000,transparent 76%);content:""}
.sla-version{display:block;width:max-content;max-width:100%;margin-bottom:9px;color:#6d7c8d;font-size:.68rem;font-weight:750}
.sla-kicker,.sla-section-heading>span{display:inline-flex;width:max-content;padding:.42rem .78rem;border-radius:999px;color:#087268;background:#eaf8f4;font-size:.75rem;font-weight:850}
.sla-hero h1{max-width:760px;margin:16px 0 14px;color:#042c71;font-size:clamp(2.45rem,5vw,4.35rem);line-height:1.18;letter-spacing:-2px}
.sla-hero p{max-width:800px;margin:.35rem 0;color:#536176;font-size:1rem;line-height:2.05}.sla-hero .sla-lead{color:#34465d;font-size:1.08rem}
.sla-hero-actions{display:flex;flex-wrap:wrap;gap:.7rem;margin-top:1.5rem}
.sla-legal-note{margin-top:26px;padding:18px 20px;border:1px solid rgba(11,106,176,.18);border-radius:17px;color:#163b65;background:rgba(237,246,252,.84);font-size:.9rem;line-height:1.95}
.sla-visual{position:relative;overflow:hidden;margin:0;border:1px solid rgba(4,44,113,.1);border-radius:30px;background:#082f56;box-shadow:0 24px 70px rgba(4,44,113,.12)}
.sla-visual picture,.sla-visual img{display:block;width:100%}.sla-visual img{aspect-ratio:1672/941;height:auto;object-fit:contain}
.sla-visual figcaption{position:absolute;right:clamp(1rem,3vw,2rem);bottom:clamp(1rem,3vw,2rem);z-index:3;max-width:min(700px,calc(100% - 2rem));padding:.9rem 1.2rem;border:1px solid rgba(255,255,255,.32);border-radius:17px;color:#fff;background:rgba(4,44,113,.76);box-shadow:0 14px 40px rgba(3,20,44,.22);font-size:clamp(.78rem,1.35vw,.96rem);font-weight:850;line-height:1.9;backdrop-filter:blur(14px)}
.sla-facts{display:grid;grid-template-columns:repeat(4,1fr);gap:13px}.sla-facts article{display:flex;align-items:center;gap:13px;padding:19px;border:1px solid rgba(4,44,113,.08);border-radius:21px;background:#fff;box-shadow:0 12px 35px rgba(4,44,113,.055)}.sla-facts article>span{display:grid;place-items:center;width:39px;height:39px;flex:0 0 auto;border-radius:13px;color:#fff;background:linear-gradient(145deg,#0d8378,#042c71);font-weight:900}.sla-facts small,.sla-facts strong{display:block}.sla-facts small{color:#8a96a4;font-size:.65rem}.sla-facts strong{margin-top:2px;color:#304a5e;font-size:.84rem}
.sla-summary,.sla-boundaries,.sla-priority,.sla-lifecycle{padding:clamp(25px,4vw,44px);border:1px solid rgba(4,44,113,.08);border-radius:29px;background:rgba(255,255,255,.76);box-shadow:0 16px 50px rgba(4,44,113,.06)}
.sla-summary .sla-section-heading{max-width:none}
.sla-section-heading{max-width:800px;margin-bottom:22px}.sla-section-heading h2{margin:.55rem 0 .35rem;color:#042c71;font-size:clamp(1.65rem,3vw,2.35rem)}.sla-section-heading p{margin:0;color:var(--sla-muted);line-height:1.9}
.sla-formula{display:flex;align-items:center;justify-content:center;gap:16px;margin-bottom:20px;padding:21px;border:1px solid rgba(11,106,176,.12);border-radius:20px;background:#f0f7fb;color:#35566e}.sla-formula div{display:flex;align-items:center;gap:12px}.sla-formula div span{padding:10px 13px;border-radius:12px;background:#fff;font-size:.82rem;font-weight:800}.sla-formula i{color:#0b6ab0;font-size:1.2rem;font-style:normal;font-weight:900}.sla-formula>strong{color:#042c71;font-size:.9rem}
.sla-summary-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:13px}.sla-summary-grid article{padding:21px;border:1px solid rgba(4,44,113,.08);border-radius:20px;background:linear-gradient(145deg,#fff,#f7fafc)}.sla-summary-grid article>span{display:grid;place-items:center;width:36px;height:36px;border-radius:12px;color:#fff;background:#0b6ab0;font-weight:900}.sla-summary-grid h3{margin:15px 0 6px;color:#29445c;font-size:1rem}.sla-summary-grid p{margin:0;color:#627183;font-size:.86rem;line-height:1.9}.sla-summary-grid .sla-summary-warning{border-color:rgba(206,73,18,.15);background:linear-gradient(145deg,#fff,#fff4ed)}.sla-summary-warning>span{background:#ce4912!important}
.sla-boundaries-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.sla-boundaries-grid article{padding:23px;border-radius:21px}.sla-boundaries-grid article>span{font-size:.82rem;font-weight:900}.sla-boundaries-grid ul{display:grid;gap:9px;margin:14px 0 0;padding:0;list-style:none}.sla-boundaries-grid li{position:relative;padding-right:25px;color:#526777;font-size:.88rem;line-height:1.8}.sla-boundaries-grid li:before{position:absolute;right:0;font-weight:900}.sla-included{border:1px solid rgba(13,131,120,.15);background:#effaf7}.sla-included>span{color:#087268}.sla-included li:before{color:#0d8378;content:"✓"}.sla-excluded{border:1px solid rgba(206,73,18,.13);background:#fff6f0}.sla-excluded>span{color:#a64218}.sla-excluded li:before{color:#ce4912;content:"—"}
.sla-priority-table{overflow:hidden;border:1px solid rgba(4,44,113,.09);border-radius:20px}.sla-priority-row{display:grid;grid-template-columns:150px 1fr 1.15fr}.sla-priority-row>*{padding:14px 16px;border-bottom:1px solid rgba(4,44,113,.07);color:#5a6d7d;font-size:.82rem;line-height:1.8}.sla-priority-row:last-child>*{border-bottom:0}.sla-priority-row>*+*{border-right:1px solid rgba(4,44,113,.07)}.sla-priority-head{background:#eef5f9}.sla-priority-head span{color:#29485f;font-size:.75rem;font-weight:900}.sla-priority-row strong{color:#29485f}.sla-priority-row .p1{color:#a64218}.sla-priority-row .p2{color:#b46f00}.sla-priority-row .p3{color:#0b6ab0}.sla-priority-row .p4{color:#087268}
.sla-lifecycle ol{display:grid;grid-template-columns:repeat(4,1fr);margin:0;padding:0;list-style:none}.sla-lifecycle li{position:relative;display:grid;justify-items:center;text-align:center}.sla-lifecycle li:not(:last-child):after{position:absolute;top:21px;right:calc(50% + 25px);width:calc(100% - 50px);height:2px;background:linear-gradient(90deg,#c8dfed,#0b6ab0);content:""}.sla-lifecycle li>span{z-index:1;display:grid;place-items:center;width:44px;height:44px;border-radius:15px;color:#fff;background:linear-gradient(145deg,#0d8378,#042c71);font-weight:900;box-shadow:0 9px 22px rgba(4,44,113,.18)}.sla-lifecycle strong{margin-top:11px;color:#29445c;font-size:.88rem}.sla-lifecycle small{margin-top:3px;color:#8592a1;font-size:.68rem}
.sla-mobile-toc{position:sticky;z-index:12;top:82px;display:none;padding:10px;border:1px solid rgba(4,44,113,.09);border-radius:18px;background:rgba(255,255,255,.94);box-shadow:0 12px 30px rgba(4,44,113,.1);backdrop-filter:blur(18px)}.sla-mobile-toc strong{display:block;padding:0 8px 7px;color:#042c71;font-size:.72rem}.sla-mobile-toc div{display:flex;gap:5px;overflow-x:auto;scrollbar-width:none}.sla-mobile-toc a{flex:0 0 auto;padding:7px 10px;border-radius:10px;color:#536176;font-size:.72rem;font-weight:750}
.sla-reading-layout{display:grid;grid-template-columns:minmax(0,1fr) 270px;grid-template-areas:"content sidebar";gap:24px;align-items:start;direction:rtl}.sla-content{grid-area:content;display:grid;gap:15px}.sla-sidebar{grid-area:sidebar;position:sticky;top:102px;display:grid;gap:14px}
.sla-chapter{scroll-margin-top:110px;display:grid;grid-template-columns:58px minmax(0,1fr);gap:19px;padding:clamp(22px,3vw,34px);border:1px solid rgba(4,44,113,.075);border-radius:25px;background:rgba(255,255,255,.82);box-shadow:0 11px 32px rgba(4,44,113,.05)}.sla-number{display:grid;place-items:center;width:52px;height:52px;border-radius:17px;color:#0b6ab0;background:#e9f4fb;font-size:.78rem;font-weight:900}.sla-chapter h2{margin:1px 0 11px;color:#17314f;font-size:clamp(1.22rem,2vw,1.5rem)}.sla-chapter p{margin:0 0 .8rem;color:#596a7c;font-size:.94rem;line-height:2.1}.sla-chapter p:last-child{margin-bottom:0}.sla-chapter ul{display:grid;gap:8px;margin:13px 0 0;padding:0;list-style:none}.sla-chapter li{position:relative;padding:10px 39px 10px 13px;border-radius:13px;color:#536577;background:#f6f9fb;font-size:.88rem;line-height:1.9}.sla-chapter li:before{position:absolute;top:10px;right:14px;color:#0b6ab0;content:"✓";font-weight:900}.sla-highlight{border-color:rgba(11,106,176,.15);background:linear-gradient(145deg,#fff,#eef7fc)}.sla-security{border-color:rgba(13,131,120,.14);background:linear-gradient(145deg,#fff,#eefaf7)}.sla-liability{border-color:rgba(206,73,18,.14);background:linear-gradient(145deg,#fff,#fff5ee)}
.sla-request{border-color:rgba(11,106,176,.16);background:linear-gradient(145deg,#fff,#edf6fc)}.sla-request-label{display:inline-flex;margin-bottom:8px;padding:.35rem .65rem;border-radius:999px;color:#087268;background:#e8f7f4;font-size:.68rem;font-weight:900}.sla-request .button{margin-top:9px}
.sla-ticket-card,.sla-toc{padding:18px;border:1px solid rgba(4,44,113,.09);border-radius:22px;background:rgba(255,255,255,.88);box-shadow:0 14px 38px rgba(4,44,113,.065);backdrop-filter:blur(16px)}.sla-ticket-card>span{display:grid;place-items:center;width:38px;height:38px;border-radius:13px;color:#fff;background:linear-gradient(145deg,#f36b1c,#ce4912);font-size:1.15rem;font-weight:900}.sla-ticket-card h2{margin:13px 0 6px;color:#17314f;font-size:1rem}.sla-ticket-card p{margin:0 0 13px;color:#667789;font-size:.75rem;line-height:1.85}.sla-ticket-card .button{width:100%;font-size:.78rem}
.sla-toc>span{display:block;margin-bottom:9px;color:#8692a0;font-size:.7rem;font-weight:850}.sla-toc a{display:block;padding:6px 10px;border-right:2px solid transparent;border-radius:8px;color:#5d6b7c;font-size:.71rem;font-weight:720;line-height:1.5;transition:.16s}.sla-toc a:hover,.sla-toc a.is-active{border-right-color:#f36b1c;color:#042c71;background:#f1f7fb}
@media(max-width:1040px){.sla-facts{grid-template-columns:1fr 1fr}.sla-reading-layout{grid-template-columns:minmax(0,1fr) 235px}}
@media(max-width:820px){.service-levels-shell{width:min(100% - 24px,1280px);padding-top:28px}.sla-summary-grid{grid-template-columns:1fr}.sla-mobile-toc{display:block}.sla-reading-layout{grid-template-columns:1fr;grid-template-areas:"content" "sidebar"}.sla-sidebar{position:static}.sla-toc{display:none}.sla-ticket-card{order:1}.sla-sidebar .document-identity-card{order:2}.sla-boundaries-grid{grid-template-columns:1fr}.sla-priority-row{grid-template-columns:110px 1fr}.sla-priority-row>*:last-child{grid-column:2}.sla-priority-head>*:last-child{display:none}.sla-formula{align-items:stretch;flex-direction:column}.sla-formula div{justify-content:center}}
@media(max-width:560px){.sla-hero{padding:26px 20px;border-radius:27px}.sla-hero h1{font-size:2.3rem;letter-spacing:-1px}.sla-hero p{font-size:.9rem}.sla-hero-actions{display:grid}.sla-hero-actions .button{width:100%}.sla-visual{border-radius:23px}.sla-visual figcaption{right:.7rem;bottom:.7rem;max-width:calc(100% - 1.4rem);padding:.7rem .8rem;border-radius:13px;font-size:.72rem}.sla-facts{grid-template-columns:1fr}.sla-summary,.sla-boundaries,.sla-priority,.sla-lifecycle{padding:22px 17px;border-radius:24px}.sla-formula div{align-items:stretch;flex-direction:column;text-align:center}.sla-formula i{transform:rotate(90deg)}.sla-priority-table{overflow-x:auto}.sla-priority-row{min-width:480px;grid-template-columns:110px 1fr 1.15fr}.sla-priority-row>*:last-child{display:block;grid-column:auto}.sla-priority-head>*:last-child{display:block}.sla-lifecycle ol{grid-template-columns:1fr 1fr;gap:20px}.sla-lifecycle li:after{display:none}.sla-chapter{grid-template-columns:1fr;padding:20px 17px;border-radius:21px}.sla-number{width:43px;height:43px;border-radius:14px}.sla-chapter p{font-size:.9rem;line-height:2}}
@media(prefers-reduced-motion:reduce){.sla-document *{scroll-behavior:auto!important}}
@media print{.site-header,.site-footer,.sla-mobile-toc,.sla-toc,.sla-hero-actions,.ambient{display:none!important}.service-levels-shell{width:100%;padding:0}.sla-document{gap:15px}.sla-hero,.sla-visual,.sla-facts article,.sla-summary,.sla-boundaries,.sla-priority,.sla-lifecycle,.sla-chapter,.sla-ticket-card,.document-identity-card{break-inside:avoid;box-shadow:none;background:#fff}.sla-reading-layout{grid-template-columns:1fr;grid-template-areas:"content" "sidebar"}.sla-sidebar{position:static}}